Troubleshooting

This section covers some common errors or problems you might run into while using your Managed Service for TimescaleDB account.

Database is low on disk, memory, or CPU

When your database reaches 90% of your allocated disk, memory, or CPU resources, an automated message is sent to the email address listed on your account. The email looks like this:

Your Managed Service for TimescaleDB service, in project "ExampleAccount", is running low on
CPU. Running low on CPU affects performance and could affect service
availability. Please either optimize your usage pattern or reduce the workload,
and consider upgrading to a larger plan to avoid service outage.

You can resolve this by logging in to your Managed Service for TimescaleDB account and increasing your available resources. From the Managed Service for TimescaleDB Dashboard, select the service that you want to increase resources for. In the Overview tab, locate the Service Plan section, and click Upgrade Plan. Select the plan that suits your requirements, and click Upgrade to enable the additional resources.

If you run out of resources regularly, you might need to consider using your resources more efficiently. Consider enabling compression, using continuous aggregates, or configuring data retention to reduce the amount of resources your database uses. If you still need help, reach out to our support team to have a conversation.