Security overview

Cloud provider accounts

The regular managed TimescaleDB services are hosted under cloud provider accounts controlled by Managed Service for TimescaleDB. These accounts are managed only by Timescale and Aiven operations personnel. Customers cannot directly access the cloud provider account resources.

Virtual machines

Each Managed Service for TimescaleDB service consists of one or more virtual machines, which are automatically launched to the target cloud region chosen by the customer. In cloud regions that have multiple Availability Zones (or a similar mechanism), the virtual machines are distributed evenly across the zones in order to provide best possible service in cases when an entire Availability Zone (may include one or more data centers) goes unavailable.

Service-providing virtual machines are dedicated for a single customer, that is, there is no multi-tenancy on a VM basis, and the customer data never leaves the machine, except when uploaded to the offsite backup location.

Virtual machines are not reused and are terminated and wiped upon service upgrade or termination.

Data encryption

Managed Service for TimescaleDB at-rest data encryption covers both active service instances as well as service backups in cloud object storage.

Service instances and the underlying VMs use full volume encryption using LUKS with a randomly generated ephemeral key per each instance and each volume. The key is never re-used and are trashed at the destruction of the instance, so there's a natural key rotation with roll-forward upgrades. We use the LUKS default mode aes-xts-plain64:sha256 with a 512-bit key.

Backups are encrypted with a randomly generated key per file. These keys are in turn encrypted with RSA key-encryption key-pair and stored in the header section of each backup segment. The file encryption is performed with AES-256 in CTR mode with HMAC-SHA256 for integrity protection. The RSA key-pair is randomly generated for each service. The key lengths are 256-bit for block encryption, 512-bit for the integrity protection and 3072-bits for the RSA key.

Timescale Cloud-encrypted backup files are stored in the object storage in the same region where the service virtual machines are located.

Networking security

Customer access to provided services is only provided over TLS encrypted connections. There is no option for using unencrypted plaintext connections.

Communication between virtual machines within Managed Service for TimescaleDB is secured with either TLS or IPsec. There are no unencrypted plaintext connections.

Virtual machines network interfaces are protected by a dynamically configured iptables-based firewall that only allows connections from specific addresses both from the internal network (other VMs in the same service) or external public network (customer client connections). The allowed source IP addresses for establishing connections is user controlled on per-service basis.

Networking with VPC peering

When using VPC peering, no public internet based access is provided to the services. Service addresses are published in public DNS, but they can only be connected to from the customer's peered VPC using private network addresses.

The service providing virtual machines are still contained under Timescale Cloud provider accounts.

Operator access

Normally all the resources required for providing an Managed Service for TimescaleDB service are automatically created, maintained and terminated by the Timescale Cloud infrastructure and there is no manual operator intervention required.

However, the Managed Service for TimescaleDB Operations Team has the capability to securely login to the service Virtual Machines for troubleshooting purposes. These accesses are audit logged.

No customer access to the virtual machine level is provided.

Customer data privacy

Customer data privacy is of utmost importance at Timescale and is covered by internal Security and Customer Privacy policies as well as the strict EU regulations. Timescale operators never access customer data, unless explicitly requested by the customer in order to troubleshoot a technical issue.

The Timescale operations team has mandatory recurring training regarding the applicable policies.

TimescaleDB services are periodically assessed and penetration tested for any security issues by an independent professional cyber security vendor.

The latest evaluation report can be found here.

Advanced Managed Service for TimescaleDB configuration

Securing network access to Timescale Cloud

One very critical piece of securing your database within Managed Service for TimescaleDB is network protection.

TimescaleDB provides the ability to configure, in a fine-grained manner, the set of source IP addresses and ranges, as well as connection ports, that can access your Managed Service for TimescaleDB services.

This tutorial walks you through how to configure this capability.

Before you start

Be sure to follow the instructions above in order to get signed up and create your first database instance.

Step 1 - Navigate to your TimescaleDB instance

Once you have a database instance setup in the Managed Service for TimescaleDB portal, browse to this service and click on the 'Overview' tab. In the 'Connection Information' section, you can see the port number that is used for database connections. This is the port you need to protect by managing inbound access.

Step 2 - Find the allowed IP addresses section

Scroll down to find the 'Allowed IP Addresses' section. By default, this value is set to which is actually wide-open.


This wide-open setting simplifies getting started since it accepts incoming traffic from all sources, but you absolutely want to narrow this range.

Step 3 - Change the allowed IP addresses section

Click 'Change' and adjust the Classless Inter-Domain Routing (CIDR) value based on where your source traffic is coming from. For example, entering a value of ONLY allows incoming traffic from a source IP of and denies all other traffic.

Step 4 - Save your changes

Click 'Save Changes' and see this take effect immediately.


Limiting IP address inbound access is just one option to improve the security of your Timescale Cloud database instance. There are many other types of security measures you should take into account when securing your data. To learn more about security options within Timescale Cloud, visit the Managed TimescaleDB Knowledge Base.

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