Multi-factor user authentication

You can use two-factor authentication to log in to your Timescale account. Two-factor authentication, also known as two-step verification or 2FA, enables secure logins that requires an authentication code in addition to your user password. The code is provided by an app on your mobile device, such as Google Authenticator.

Google Authenticator is a useful app for keeping track of your two-factor authentication keys. However, there are other authenticators available to suit your needs.

Before you begin, make sure you have:

• Installed the Google Authenticator application on your mobile device.

Warning

If you lose access to the mobile device you use for multi-factor authentication, and you do not have access to your recovery codes, you cannot sign in to your Timescale account. To regain access to your account contact support@timescale.com.

If you do not have access to your authenticator app and need to log in to Timescale you can use your recovery codes. After you use a recovery code to regain access to your account, it cannot be reused. If you've used all 10 recovery codes, you can generate another list of codes. Generating a new set of recovery codes invalidates all previously generated codes. You can also regenerate your codes if you lose access to your previous codes.

If you need to enroll a new device for two-factor authentication, you can remove two-factor authentication from your account and then add it again with your new device.