You can use two-factor authentication to log in to your Timescale account. Two-factor authentication, also known as two-step verification or 2FA, enables secure logins that require an authentication code in addition to your user password. The code is provided by an authenticator app on your mobile device. There are multiple authenticator apps available.
This page describes how to configure two-factor authentication with Google Authenticator.
Before you begin, make sure you have:
- Installed the Google Authenticator application on your mobile device.
Take the following steps to configure two-factor authentication:
- Log in to Timescale Console.
- Click the
User name
icon in the bottom left of Timescale Console and selectAccount
. - In
Account
, clickAdd two-factor authentication
. - On your mobile device, open Google Authenticator, tap
+
, and selectScan a QR code
. - Scan the QR code provided by Timescale Console in
Connect to an authenticator app
and clickNext
. - In Timescale Console, enter the verification code provided by Google Authenticator, and click
Next
. - In
Save your recovery codes
, copy, download, or print the recovery codes. These are used to recover your account if you lose your device. - Verify that you have saved your recovery codes, by clicking
OK, I saved my recovery codes
. - If two-factor authentication is enabled correctly, an email notification is sent to you.
Info
If you lose access to the mobile device you use for multi-factor authentication, and you do not have access to your recovery codes, you cannot sign in to your Timescale account. To regain access to your account, contact support@timescale.com.
If you do not have access to your authenticator app and need to log in to Timescale Console, you can use your recovery codes. Recovery codes are single-use. If you've used all 10 recovery codes, or lost access to them, you can generate another list. Generating a new list invalidates all previously generated codes.
- Log in to Timescale Console.
- Click the
User name
icon in the bottom left and selectAccount
. - In
Account
, navigate toTwo-factor authentication
. - Click
Regenerate recovery codes
. - In
Two-factor authentication
, enter the verification code from your authenticator app. Alternatively, if you do not have access to the authenticator app, clickUse recovery code instead
to enter a recovery code. - Click
Next
. - In
Save your recovery codes
, copy, download, or print the recovery codes. These are used to recover your account if you lose your device. - Verify that you have saved your recovery codes, by clicking
OK, I saved my recovery codes
.
If you need to enroll a new device for two-factor authentication, you can remove two-factor authentication from your account and then add it again with your new device.
- Log in to Timescale Console.
- Click the
User name
icon in the bottom left of Timescale Console and selectAccount
. - In
Account
, navigate toTwo-factor authentication
. - Click
Remove two-factor authentication
. - Enter the verification code from your authenticator app to confirm. Alternatively click
Use recovery code instead
to type the recovery code. - Click
Remove
.
Keywords
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