Account management

You can manage billing for your Timescale Cloud account by navigating to the Billing details section in your Cloud console. From here, you can see your monthly usage, past payments you have made, the estimated cost of your next payment confirmation, and your current payment method.

About Timescale Cloud billing

Timescale Cloud payment confirmations are issued on the first day of every month, and cover usage of your Timescale Cloud services for the entire calendar month. By default, your payment confirmation is sent to the email address you registered your account with. If you want to set a different billing email address, you can do so on the Billing details page, see instructions in this section.

The billing email you receive at the end of each calendar month includes a PDF copy of your payment confirmation for your own records. The PDF includes information on the services you have used through the month, broken down into storage, compute, and VPC hourly consumption.

You can see previously issued payment confirmations on the Billing details page, in the Past Payments section. If a payment could not be processed, payment confirmations in this section display an error asking you to review the payment method.

When you open a new Timescale Cloud account, the first thirty days is free for you to use. During the trial, a payment confirmation is issued on the last day of the calendar month for the value of the services you have used, with a discount applied to bring the payment confirmation total to $0.00. If the entirety of your consumption for the month was within the trial, you do not receive an emailed payment confirmation, but the payment confirmation is available to download in the Past Payments section.

Add or change payment methods

If you haven't yet added a payment method, you can add one in this section. You can also update to a new credit card here.

Adding or changing a payment method

  1. Log in to your Timescale Cloud account and navigate to the Billing details section.
  2. Click Add a payment method. If you already have a payment method saved, you need to delete it before you start. Click the trash can icon to delete your saved credit card.
  3. Type your credit card details, and click Add billing address.
  4. Type your address, and click Save payment method.
  5. Confirm your new credit card is saved by checking the details on the Billing page.

note

The first charge on your new credit card is for the period from the date you added the card, to the end of that calendar month. After that, all payment confirmations are for usage from the first of the month, to the last day of the month.

Add or change your billing email address

By default, your Timescale Cloud payment confirmations are sent to the email address that you used when you signed up. This is also the address that receives alerts about your Timescale Cloud services. If you want your payment confirmations to also go to a different email address, for example the email address for your finance department, you can add it in the Billing details section.

note

When you add a billing email address, payment confirmations are sent to both the email address you add, and the original email address that you signed up with.

Adding a billing email address

  1. Log in to your Timescale Cloud account and navigate to the Billing details section.
  2. In the Payment emails tab, click Add New Email.
  3. Type the email address that you want Timescale Cloud payment confirmations sent to, and click Add email. A confirmation email is sent to the email address you entered.
  4. Follow the instructions in the confirmation email to confirm the email address. Another email is sent to the address you signed up with to notify that the new email address is saved.

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